Extra Duty Solutions has a local number with a dedicated email address.  Any inquiry, be it from a customer or a deputy, is directed through that number or email.  They do not use a “call center” approach in which such inquiries can be handled by any account coordinator and they never outsource calls to a call handling service.  Night and weekend calls are handled by their night and weekend account coordinators. You will be set-up with a logon into a customer portal.  There you can see what details you’ve previously scheduled, upcoming details, associated dollar amounts, which deputies are working or have worked which details (if you permit them to see such information).